How can we help you?

1. Go to the Booking Page on our website.
2. Enter your pickup location and drop-off location.
3. Select your preferred date and time.
4. Choose a vehicle type if available.
5. Enter your passenger details (name, phone number, email).
6. Add any special requirements (child seat, extra luggage, flight number, etc.).
7. Review the fare estimate and confirm your booking.
8. You will receive a confirmation email with your booking reference number.

Yes. We support guest bookings. You will receive a confirmation email with a unique tracking link. You can optionally create an account later to manage all your bookings in one place.

At minimum you will need:

• Passenger name
• Contact phone number (so your driver can reach you)
• Email address (for your confirmation and receipt)
• Pickup address
• Drop-off address
• Date and time of travel

Optional: flight number, number of passengers, special requirements, extra stops.

Yes. When booking, enter the passenger’s name and phone number in the passenger details fields. Your email will still receive the confirmation, and the passenger will be contacted by the driver on the day of travel.

You can book as far in advance as you like. For airport transfers and long-distance journeys, we recommend booking at least 24–48 hours ahead to guarantee availability. Same-day bookings are accepted subject to driver availability.

Yes. During booking you can add extra stops or via-points. Additional stops may affect the fare. Simply note them in the special requirements field or add them during the booking process where prompted.

Fares are calculated based on:

• Distance between pickup and drop-off
• Vehicle type selected
• Time of day (surcharges may apply for early morning, late night, or bank holidays)
• Waiting time or extra stops if applicable

The fare shown at the time of booking is the price you pay — no hidden charges.

There are two ways:

1. During booking — after completing a guest booking, you will be offered the option to set a password and create an account.
2. From a tracking link — open the tracking link in your confirmation email. Click “Send Password Setup Email”, enter the email you used for booking, complete the password reset, and your account will be created automatically.

With a registered account you can:

• View all your bookings (past and upcoming) in one dashboard
• Track your current booking status in real-time
• Submit change requests for upcoming bookings
• Download receipts and invoices
• View payment history
• Update your personal details (name, phone, email)
• Receive notifications about your bookings

Go to the Customer Dashboard page on our website. Enter your email address and password and click Log In. If you booked as a guest, you may need to set up a password first (see “How do I create an account?” above).

Log in to your Customer Dashboard. Navigate to Profile / Settings. You can update your:

• Full name
• Phone number
• Email address

Changes take effect immediately for future bookings. Existing bookings retain the details they were made with.

1. Open the tracking link from your booking confirmation email.
2. Click “Send Password Setup Email” and enter the email used for the booking.
3. Check your inbox and complete the password reset process.
4. Log in and open the tracking link again — the booking will be automatically linked to your account.

1. Go to the login page.
2. Click “Forgot Password?” or “Lost your password?”.
3. Enter the email address associated with your account.
4. Check your inbox (and spam/junk folder) for a password reset email.
5. Click the reset link in the email and create a new password.
6. You can now log in with your new password.

Tip: The reset link expires after a short time. If it has expired, simply request a new one.

Try these steps:

• Check your spam / junk folder.
• Make sure you are entering the exact email address you used when booking.
• Wait a few minutes — emails can sometimes be delayed.
• Try requesting the reset email again.
• If using a company email, check with your IT team that external emails are not being blocked.

If you still cannot receive the email, please contact our support team (see bottom of this page).

If you are already logged in:

1. Go to your Customer Dashboard.
2. Open Profile / Settings.
3. Look for the “Change Password” option.
4. Enter your current password, then your new password, and save.

If you cannot log in, use the “Forgot Password?” flow described above.

• Use a strong, unique password — at least 8 characters with a mix of letters, numbers, and symbols.
• Do not share your login details with anyone.
• Log out after using shared or public devices.
• If you suspect unauthorised access, reset your password immediately and contact support.

There are two ways to track:

• Tracking link — after booking you receive a confirmation email containing a unique tracking link. Click it to see your booking status, driver details, and journey information.
• Customer Dashboard — if you have an account, log in and all your bookings (with live status) are displayed on your dashboard.

• Make sure you are using the full link from the confirmation email (copy and paste if needed).
• Tracking links are one-time use once linked to an account. If you have created an account, use the Customer Dashboard instead.
• If the link says it is invalid or expired, contact our support team with your booking reference number.

You will receive a notification (email and/or push notification if enabled) when your driver is en route to your pickup location. The notification will include the estimated time of arrival (ETA). You can also check the live status on your dashboard or tracking link.

If you have an account:

1. Log in to your Customer Dashboard.
2. Find the booking you want to change.
3. Click “Request Change”.
4. Describe the change you need (new time, new address, extra passengers, etc.).
5. Our team will review and confirm the change.

Changes must be requested at least 24 hours before your scheduled pickup time.

If you do not have an account, contact our support team directly (see bottom of this page).

To cancel, contact our support team with your booking reference number. You can find the reference in your confirmation email.

Cancellation policy:

• Cancellations made more than 24 hours before pickup are fully refundable.
• Cancellations within 24 hours of pickup may incur a cancellation fee.
• No-shows may be charged the full fare.

Yes, subject to availability. Submit a change request through your Customer Dashboard or contact support at least 24 hours before the original pickup time. We will confirm the updated time by email.

Yes. Address changes may affect the fare. Submit a change request and our team will provide an updated fare if applicable. You will need to approve any fare changes before they are applied.

Refunds depend on when you cancel:

• More than 24 hours before pickup: Full refund.
• Less than 24 hours before pickup: Partial refund (cancellation fee may apply).
• No-show: No refund.

Refunds are processed to your original payment method and may take 5–10 business days to appear.

• Credit / Debit card (Visa, Mastercard, Amex) — processed securely via Stripe
• Cash — paid directly to the driver on the day
• BACS / Bank transfer — for business accounts
• Business account credit — if your company has a credit account with us

Yes. All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full card details on our servers. All transactions are encrypted with industry-standard TLS security.

Some bookings require a deposit at the time of booking. The deposit amount is shown clearly before you confirm. The remaining balance is collected before or after the journey depending on the payment method. If a deposit is required, it will be deducted from the total fare.

1. Check your card details — make sure the card number, expiry date, and CVV are correct.
2. Check your balance — ensure you have sufficient funds.
3. Try a different card — if the issue persists, use an alternative payment card.
4. Contact your bank — your bank may have blocked the transaction for security. Call them to authorise it.
5. If none of the above work, contact our support team.

A receipt is automatically emailed to you after your journey is completed. You can also download receipts from your Customer Dashboard at any time.

If you cannot find your receipt:

• Check your spam / junk folder.
• Log in to your dashboard and look under your completed bookings.
• Contact support with your booking reference and we will re-send it.

If you believe you have been overcharged or charged in error, please contact our support team with:

• Your booking reference number
• The amount charged
• A brief description of the issue

We will investigate and resolve the matter as quickly as possible. If a refund is due, it will be processed to your original payment method.

1. Check your booking status — the driver may still be en route.
2. Check the pickup location on your confirmation — make sure you are at the correct address.
3. If the driver is running late, you should receive a notification.
4. If you have been waiting more than 10 minutes past the pickup time, contact our support team immediately.

Once a driver has been assigned, their phone number may be visible on your tracking page or in your notification. You can call or text them directly. If you cannot see their number, contact our support team and we will connect you.

Contact our support team as soon as possible with:

• Your booking reference number
• A description of the lost item
• Your contact phone number

We will liaise with the driver and arrange the return of your belongings where possible.

• All drivers are licensed and vetted with full background checks.
• Vehicles are regularly inspected and maintained.
• All journeys are tracked and recorded for safety.
• Driver documents (licence, insurance, MOT) are verified and monitored for expiry.

For airport pickups:

1. Provide your flight number when booking so we can monitor your arrival.
2. Your driver will track your flight and adjust for any delays — no extra charge.
3. The driver will meet you in the arrivals hall with a name board.
4. If you cannot find your driver, call the number in your confirmation or contact support.

We monitor flights in real-time. If your flight is delayed, your driver will adjust their arrival time accordingly at no extra charge. You do not need to contact us — we will be aware of the delay.

We include complimentary waiting time for airport pickups (typically 30–60 minutes from the time your flight lands). After the free waiting period, standard waiting charges may apply. The exact waiting allowance is shown in your booking confirmation.

A business account allows your company to:

• Book trips on credit (pay monthly instead of per-trip)
• Have a dedicated account number and passcode for quick booking
• Access a business dashboard with full booking history
• Download monthly invoices and statements
• Manage multiple users under one account
• View your credit balance and payment history

Contact our team to apply for a business account. We will need:

• Company name and registered address
• Primary contact person, email, and phone number
• Estimated monthly booking volume

Once approved, you will receive your account number and passcode to start booking on credit.

Business account login uses your account number and passcode (not a standard email/password). Go to the Business Login page and enter your credentials. If you have forgotten your passcode, contact our support team.

With a business account:

1. Each booking is charged against your credit limit.
2. At the end of each month, you receive an invoice for all trips taken.
3. Payment is due within the agreed terms (typically 30 days).
4. Your credit balance updates automatically as payments are received.

Log in to your Business Dashboard and navigate to the Invoices section. You can view, download (PDF), and print all historical invoices. Monthly statements are also available for download.

You will receive notifications for:

• Booking confirmation — immediately after booking
• Driver assigned — when a driver is allocated to your journey
• Driver en route — when your driver is on the way
• Booking reminder — before your scheduled pickup
• Trip completed — after your journey ends (with receipt)
• Booking changes — if your booking has been rescheduled or updated
• Cancellation confirmation — if your booking is cancelled
• Payment receipts — for any payments processed

• Email — all key updates are sent to the email address used for booking.
• Push notifications — if you have enabled browser push notifications on our site.
• SMS — if SMS notifications are enabled for your account (where available).

1. Check your spam / junk folder.
2. Add our email address to your contacts or safe senders list.
3. Verify the email address on your account is correct.
4. If using a corporate email, ask your IT team to whitelist our domain.
5. Contact support if the problem persists.

Yes, we have wheelchair-accessible vehicles available. Please note this in the special requirements field when booking, or contact support in advance so we can ensure the right vehicle is assigned.

Yes. Specify the type of child seat needed (infant, child, booster) in the special requirements field when booking. We will do our best to accommodate. If you prefer, you may bring your own child seat.

Standard saloon vehicles accommodate 2–3 suitcases. For extra luggage, musical instruments, or large items, please mention this when booking so we can assign an appropriate vehicle (estate or MPV).

Pets may be permitted at the driver’s discretion. Please note this in your special requirements when booking. Guide dogs and assistance animals are always welcome.

We take all complaints seriously. Contact our support team (see below) with:

• Your booking reference number
• A description of the issue
• The date of your journey

We aim to respond to all complaints within 24 hours.

After your journey, you may receive a feedback email. You can also leave feedback through your Customer Dashboard under the completed booking. We genuinely value your feedback — it helps us improve our service.

For any safety concerns, contact our support team immediately. If you are in immediate danger, call 999 (emergency services) first, then report the incident to us as soon as it is safe to do so.