Terms & Conditions

These terms apply to all private hire and chauffeur services provided by Lux cars ("we," "us," "the company"). When you place a booking, whether online, by phone, or through a third party acting on your behalf, you are entering into a contract with us under these terms.

Lux cars is a licensed private hire operator based in the United Kingdom. All vehicles in our fleet are fully licensed, insured for private hire use, and maintained to manufacturer standards. Every chauffeur holds a valid private hire driver licence issued by the relevant local authority.

We reserve the right to subcontract any booking to a vetted partner operator if circumstances require it. In those cases, the same service standards and these terms still apply.

All bookings are confirmed once you receive written confirmation from us via email or SMS. Until that confirmation is sent, no booking is guaranteed.

We recommend booking at least 24 hours in advance. Same-day requests are accepted where possible, but availability is not guaranteed and may be subject to a short-notice surcharge.

It's your responsibility to provide accurate pickup details, including the correct address, terminal number (for airport transfers), flight number, and contact phone number. If incorrect details lead to delays or a missed pickup, we can't be held responsible.

For airport collections, please provide your flight number at the time of booking. We track your flight in real time and adjust the pickup window if your arrival is delayed. There is no extra charge for flight delays.

All quoted prices include VAT where applicable. The fare you're given at the time of booking is the fare you pay, unless the journey details change after confirmation (for example, a different destination or additional stops).

We accept payment by credit card, debit card, and bank transfer. For corporate accounts, invoicing on 14-day or 30-day terms can be arranged on request.

Tolls, congestion charges, parking fees, and any applicable airport drop-off or pickup charges are not included in the base fare unless stated otherwise at the time of booking. These will be added to your final invoice.

If a journey takes significantly longer than expected due to a route change you've requested, or a stop that wasn't part of the original booking, additional charges may apply. Your chauffeur or our team will let you know before any extras are added.

All vehicles in our fleet are strictly non-smoking. This includes e-cigarettes and vapes. Eating and drinking is permitted at the chauffeur's discretion, but we ask that you treat the vehicle with care.

Passengers must wear seatbelts at all times while the vehicle is in motion. Child seats can be provided on request and must be requested at the time of booking.

If a passenger's behaviour puts the safety of the chauffeur, other road users, or the vehicle at risk, the chauffeur has the right to end the journey immediately. In that situation, the full fare is still payable and no refund will be issued.

Any damage to the vehicle caused during your journey, including staining, spillages, or physical damage, will be charged to you. Cleaning fees start at £150 for minor issues and can reach £500 or more for damage that takes the vehicle off the road.

All Lux cars vehicles carry full commercial hire and reward insurance as required by UK law. Passenger liability cover is included as standard on every journey.

We are not liable for delays caused by traffic, road closures, adverse weather, or any other event outside our reasonable control. While we always aim to get you there on time, road conditions are unpredictable and we cannot guarantee exact arrival times.

Lux cars is not responsible for any personal belongings left in the vehicle. If you think you've left something behind, contact us as soon as possible and we'll do our best to locate and return it, though we can't guarantee recovery.

Our total liability for any single booking is limited to the fare paid for that journey. We are not liable for indirect losses, including missed flights, meetings, or connections, regardless of the cause.

We will always do our best to provide the specific vehicle class you've booked (E-Class, S-Class, V-Class, etc.). In rare cases, we may need to substitute with a vehicle of equal or higher specification. If that happens, we'll let you know in advance.

All our vehicles are regularly serviced, professionally valeted, and presented to a high standard for every journey. Complimentary premium amenities are provided in all vehicles (Executive E-Class bookings include a choice of one complimentary add-on: Water, Nameboard, Newspaper, or Childseat; Lux cars receive any two of these amenities as standard).

Lux cars provides a door-to-door chauffeur service. Unless arranged otherwise, the service covers the agreed route between your pickup and drop-off locations. Detours or additional stops requested during the journey may attract an extra charge.

We may update these terms from time to time. When we do, the updated version will be posted on this page with a revised date. If you continue to use our services after any changes, you're agreeing to the updated terms.

For any material changes that affect existing bookings, we'll notify you directly by email.

These terms are governed by the laws of England and Wales. Any disputes arising from or connected to these terms, or the services we provide, will fall under the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, or anything else related to our services, you can reach us at: